Refund policy
Moss Skincare – Return & Refund Policy
At Moss Skincare, your satisfaction is important to us. We are committed to providing high-quality skincare made with care.
No Returns on Skincare Products
For hygiene and safety reasons, we do not accept returns or offer refunds for change-of-mind purchases or skin reactions. We encourage you to review product details carefully before ordering. If you have questions about ingredients or usage, feel free to contact us before purchase — we’re happy to help.
Damaged or Faulty Items
If your item arrives damaged or faulty, we will gladly replace it or offer a refund. Please notify us within 7 days of delivery with your order number and clear photos of the damaged product and packaging. We’ll sort it out quickly.
How to Report an Issue
To report a damaged product, please email us at
with:
- Your order number
- Photos of the damaged product and packaging
- A brief description of the issue
We’ll respond within 2 business days to resolve the matter.
Unfortunately, we cannot accept returns on sale items or gift cards.
