Shipping policy

Moss Skincare Shipping Policy

Processing Time

Orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

We offer the following shipping option.

Standard Shipping: 3–7 business days.

Free Shipping

Enjoy free standard shipping on orders over $50.00

Lost or Damaged Packages

If your package is lost or damaged during shipping, don't hesitate to get in touch with us at anne@moss-skincare.com.au within 7 days of the delivery date. We will work with you to resolve the issue.

Address Errors or Undeliverable Packages

Please ensure your shipping address is correct at checkout. Moss Skincare is not responsible for delays or additional costs due to incorrect addresses.
If a package is returned to us as undeliverable, you will be responsible for reshipping costs.

Thank you for choosing Moss Skincare!

Let customers speak for us

from 40 reviews

I love this!

You know it's good when you get excited to put on a product! I have been using this serum at night for a few months and I just love how it makes my skin feel. Will recommend this to anyone wanting an extra boost of hydration for your skin.

Claire Adams

06/21/2025

CoQ10 Oil Serum

Super hydrating

This is great for everyday use. It is lightweight yet hydrating. I have been using it after the vitamin c serum and my skin feels so moisturised. Will buy again 👍

Radiant Day Cream

Amazing serum!

Finally I have found a day serum that absorbs into my skin 😄 it is light weight and hydrating! I love it! I have been using it every day before the day cream and I can’t get enough 🙌

Vitamin C Day Serum

Nourishing Cream

My hands are feeling great, never have they felt so nourished. 👍🫰

Linda Nabben

06/19/2025

Luxurious and Hydrating

Absolutely in love with the ceramide mask, it is so deeply moisturising and leaves my skin feeling plump and ultra hydrated by the morning, perfect last step of my nightly skin routine

Julieanne Lam

06/14/2025

Ceramide Mask

This cream has a lovely light texture and colour with a beautiful waft of Rose Geranium Oil upon opening. It's light texture makes it perfect for wearing under make-up but at the same time it hydrates the skin beautifully. I also use it at night under the Moss Ceramide Mask for an extra boost to my skin. I highly recommend this product for every day use.

Sandra Robertson

06/10/2025

I recently purchased the Radiant Day Cream, & am extremely happy with the product. It is easy to apply, leaves your skin feeling so hydrated. It has a subtle frangrence & I am very happy to recommend this product.

Sue S

Super sensitive skin

My skin is super sensitive, I’ve been using three products, keeping my routine very easy and simple.
Cleanser, CoQ10 serum and hydrating cream.
My skin loves these products.
Highly recommend ⭐️⭐️⭐️⭐️⭐️

Melanie Burke

06/09/2025

A very affordable Win, Win

I’ve always taken good care of my skin. However, after many years of enjoying the great outdoors and Australian weather, it was starting to lose its natural glow. So, I was delighted when I came across Moss Skincare a couple of years ago. I started with the CoQ10 Oil Serum and now use five products regularly. Not only does my skin feel hydrated and nourished again, I love the fact that I’m supporting a local Western Australian business that uses native Australian ingredients.

Pauline

Love these products!

I have been using Moss Skincare for a few months and just love the products.

My favourite is the hydrating toner. The ceramide mask is lovely to use at night and leaves my skin feeling incredible in the morning. Recommend the rich serums which I put under a tinted sunscreen for a great day regime. My skin doctor commented on how good my skin is looking at my last checkup.

Penny Itzstein

05/09/2025

Marketing perfect, love the branding. Product as are all Moss Products very effective and I love how my skin feels when I use it.
My skin is aging beautifully

Sue Dwyer

04/14/2025

Vitamin C Cream

Love it

Would recommend this product..My skin feels amazing...
Very natural ..

Lorna Knight

12/19/2024

CO Q10 serum

This serum has a nice light rose fragrance and lovely texture which feels very nice to use at night and the next morning my skin is glowing. After using it for awhile I have noticed a improvement in the texture and hydration of my skin.

Georgia

12/01/2024

Glowing skin

I have been using this product daily for a month and I’m so impressed with the change it has made to my skin… now moist and hydrated and love the slight rose fragrance… my favourite morning and night … Brenda Angel

Brenda L Angel

10/28/2024

Face Polish

A very refreshing facial scrub. My face feels amazing.

Libby Thomas

10/23/2024

Gentle Face Polish

Country/region

Shipping policy

Let customers speak for us